We have years of experience packing and shipping fragile musical instruments. All items are fully insured, so the customer is at absolutely no risk. Occasionally (maybe once or twice a year) one of our carriers will rough handle an item and it will arrive damaged. In such an event, please call us and we will arrange for the carrier to pick it up and bring it back to us for an insurance claim. You will be refunded or sent a replacement.RETURN POLICY
You can return any item up to 10 days after receipt. It must get back to us in the same condition as it was in when we shipped it out. After examination, we will refund you the instrument price minus a 10% restocking fee. You must pay the shipping both ways. If we decide there is an actual defect in the instrument we will refund you the amount in full plus any shipping you paid.